I booked * rooms and cancelled them but only received confirmation of one room cancelle...

GetHuman-kerryrom's customer service issue with Booking.com from June 2018

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The issue in GetHuman-kerryrom's own words
I booked * rooms and cancelled them but only received confirmation of one room cancelled. My name is Katherine Roman my booking. number is ********** and the pin is ****. This is for the crown plaza time square. I need to make sure both rooms get cancelled and refunded. And I have not received a code to enter for gethuman to call me back. This is my third attempt to enter all information and receive a code. Please help!!!
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Booking.com

Customer service issue
Reported by GetHuman-kerryrom
Jun 12th, 2018 - 9 mons ago
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GetHuman-kerryrom started working on this issue
Jun 12th, 2018 9:51am