I booked a hotel room but need to change from * queen suite to *queen suite with sleepe...

GetHuman365488's customer service issue with Booking.com from June 2018

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman365488's own words
I booked a hotel room but need to change from * queen suite to *queen suite with sleeper sofa confirmation * ********** pin code*****. Candlewood Jersey City July **-**... I have * other friends with me whom alsoeach booked queen w sofa sleeper, but I did not, can you help me?
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Booking.com

Customer service issue
Reported by GetHuman365488
Jun 5th, 2018 - 5 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 603 others
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Timeline
GetHuman365488 started working on this issue
Jun 5th 2:52pm