I booked a hotel room but need to change from * queen suite to *queen suite with sleepe...

GetHuman365488's customer service issue with Booking.com from June 2018

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Help with my Booking.com issue
Before contacting them, items GetHuman365488 may need:
Name on the booking, Booking reference, and 4 digit PIN
GetHuman365488's next move: have a Booking.com rep call.
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The issue and preferred resolution, in GetHuman365488's own words:
I booked a hotel room but need to change from * queen suite to *queen suite with sleeper sofa confirmation * ********** pin code*****. Candlewood Jersey City July **-**... I have * other friends with me whom alsoeach booked queen w sofa sleeper, but I did not, can you help me?
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Booking.com

Customer service issue
Reported by GetHuman365488
Jun 5th, 2018 - 14d ago
I have an issue with Booking.com too
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Seen by 3 customers so far
Similar issue to 603 others
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Timeline
GetHuman365488 started working on this issue
Jun 5th 2:52pm