We checked in on Friday night and the problems began immediately. The floor was wet and...

GetHuman725168's customer service issue with Booking.com from May 2018

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The issue in GetHuman725168's own words
We checked in on Friday night and the problems began immediately. The floor was wet and never dried, the room was never fully cleaned, trash was left all over, the coffee pot was broken and never fixed, we saw cockroaches, there were transients wandering around the property and two men tried to lure us (two women) into a room to do drugs. We did not feel safe. When we adressed the staff they did nothing. We saw * employees who were too young to know how to handle any problems we were having and they did not attempt to go to management until we pressed them. Then they never got back to us. We are checking out one day early because we don’t feel safe. This has completely ruined what was supposed to be a relaxing getaway. Refund requested.
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Booking.com

Customer service issue
Reported by GetHuman725168
May 28th, 2018 - 2y ago
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Seen by 4 customers so far
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Timeline
GetHuman725168 started working on this issue
May 28th, 2018 4:55pm