Booking number***********Pin code**********@***.com*Tel ****************I stayed at the...

GetHuman-bquinn's customer service issue with Booking.com from May 2018

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Booking number***********Pin code**********@***.com*Tel ****************I stayed at the beachcombers hotel in Grouville jersey from **th may until **th may . The room was disabled friendly as requested and we checked in. we were wakenedat **-** the next morning by loud bangs from overhead and heaven footprints continually banging and clumping about for *.* hours. I went to the reception and complained the man on duty said he would have a word and respond after doing so .! He never did. The second night same thing I complained to the new manager vince he immediately offered a different room which was kind . The room was on the second floor with ** stairs not great for a lady with a disability. We accepted and adjusted our lifestyle to cope in that my wife only went downstairs once a day and upstairs with my help once a day. The traffic noise was horrific worsened by the fact that the window seals were perished so the room sounded like LE MANS race track from early morning . Holiday ruined . Vince gave us a meal and a bottle of wine as a gesture of good will . My wife returned home exhausted and extremely sore after a horrific ordeal. I raised thes issues with staff and made them aware that trip adviser reviews had flagged them up as early as **** and they have not been addressed . It seams that if you are booked into the new part of the hotel great if you get the old part you are in **** . Unfortunately we were in **** . Partial refund please
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Booking.com

Customer service issue
Reported by GetHuman-bquinn
May 27th, 2018 - 6 mons ago
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Similar issue to 471 others
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Timeline
GetHuman-bquinn started working on this issue
May 27th 9:39am
GetHuman-bquinn indicated the issue is not fixed yet.
May 27th 3:51pm
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May 27th 5:30pm
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May 27th 5:39pm
GetHuman-bquinn indicated the issue is not fixed yet.
May 27th 6:38pm