Dear,please can you help me:I had a reservation in hotel sol umag croatia and on the re...

GetHuman-btwelve's customer service issue with Booking.com from May 2018

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The issue in GetHuman-btwelve's own words
Dear,please can you help me:I had a reservation in hotel sol umag croatia and on the reception desk we got a call from our neighbour from home that our flat burning in flame.I had to pay the hotel and we didnt enter the room.we just checked in and in a * minutes we had to check out.and can you please refund me money I will send you a bill from the hotel.here is the picture.please help me and contact the hotel to refund me.Regards.Jasna Jevdjenic
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Customer service issue
Reported by GetHuman-btwelve
May 26th, 2018 - 6 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-btwelve started working on this issue
May 26th 8:35am
GetHuman-btwelve shared this issue with followers on Twitter
May 28th 8:58am