I tried to book a hotel call Ascott Sentral in Kuala Lumpur a couple of months ago but...

GetHuman716552's customer service issue with Booking.com from May 2018

Help with my Booking.com issue
The issue in GetHuman716552's own words
I tried to book a hotel call Ascott Sentral in Kuala Lumpur a couple of months ago but I almost got through the process when something went wrong with the connection online and I couldn't get back on. I received no confirmation from either booking .com or the Ascott so considered my booking had not gone through. I proceeded to book the Fraser Residence for the nights of **st and **nd May ****. Yesterday I noticed a pending debit to my MasterCard from Ascott Central. I immediately called and then emailed them about the problem and they advised me to contact you as the booking agent. They provided a booking confirmation number ************I would be pleased if you could recreation my account with the amount deducted as there was no way I could have known that the transaction went through. **Many Thanks*Brenda Perry
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Booking.com

Customer service issue
Reported by GetHuman716552
May 25th, 2018 - 6 mons ago
I have an issue with Booking.com too
Fixed
Seen by 5 customers so far
Similar issue to 405 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman716552 started working on this issue
May 25th 1:45am
GetHuman716552 indicated the issue is not fixed yet.
May 26th 3:48am
GetHuman716552 indicated the issue is not fixed yet.
May 27th 1:46pm
GetHuman716552 indicated the issue is not fixed yet.
Jun 5th 10:00am