I am attempting to cancel reservation at Springhill Suites Chicago Downtown River North...

GetHuman-kwolt's customer service issue with Booking.com from May 2018

Help with my Booking.com issue
The issue in GetHuman-kwolt's own words
Confirm cancellation on both Marriott*Springhill Suites and Booking.com Refund my credit card by Marriott *Booking.com confirmation number: ********** pin **** ... I am attempting to cancel reservation at Springhill Suites Chicago Downtown River North. I spoke to lLinda at Booking. Com. She was unable to get in touch with the. I called Springhill Suites myself and spoke to Katy who said my reservation can be *Cancelled without a penalty. I would like conformation of this and a refund to my credit card by Marriott* Springhill Suites. Thank you
I have spoken to Andre and Katy at Springhill Suites and they both sai they cancelled the reservation without a charge. No confirmation e-mail. *Booking. Com still shows an active reservation and a charge of $****.*Get Human
GetHuman-kwolt did not yet indicate what Booking.com should do to make this right.
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It is not fixed
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Cancel reservation and get a refund
Customer service issue
Reported by GetHuman-kwolt
May 24th, 2018 - 6 mons ago
I have an issue with Booking.com too
Fixed
Seen by 25 customers so far
Similar issue to 490 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-kwolt started working on this issue
May 24th 7:32pm
GetHuman-kwolt indicated the issue is not fixed yet.
May 24th 10:47pm
GetHuman-kwolt indicated the issue is not fixed yet.
May 25th 6:37pm
GetHuman-kwolt indicated the issue is not fixed yet.
May 25th 6:56pm
GetHuman-kwolt confirmed the issue is fixed. Hooray!
May 25th 7:02pm
GetHuman-kwolt confirmed the issue is fixed. Hooray!
May 25th 7:05pm
GetHuman-kwolt confirmed the issue is fixed. Hooray!
May 26th 2:55pm
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May 26th 5:38pm
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May 26th 5:39pm