I cant believe it. I actually feel worse now.. It was not. Unfortunately. We had a fire in our home and the csr was unable to locate the $** credit issued in March. It was sent via email. She kept interrupting us and telling us what she couldnt do. Right now we are stuck in a car in a parking lot. We really need a good nights rest to prepare us to see our life that went up in smoke...literally. We are not going to get rest. We are gonna be on emotional overload in the morning. When some one has the opportunity to change someone life, it is a great opportunity to show that someone still cares in the world. But it felt that the most important aspect of tbe Csrs life was sharing only what she could not do. Sure, boundrys are important. But not more important than a persons life. We feel hopeless already. And we have not even seen our home..or whats left of it. Im unable to access my email that has the $** credit code on it. That is what i couldnt do. It really was painful to have our well being disgarded so easily. Im sorry to share this.

GetHuman692642's customer service issue with Booking.com from May 2018

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The issue in GetHuman692642's own words
No. It was not. Unfortunately. We had a fire in our home and the csr was unable to locate the $** credit issued in March. It was sent via email. She kept interrupting us and telling us what she couldnt do. Right now we are stuck in a car in a parking lot. We really need a good nights rest to prepare us to see our life that went up in smoke...literally. We are not going to get rest. We are gonna be on emotional overload in the morning. When some one has the opportunity to change someone life, it is a great opportunity to show that someone still cares in the world. But it felt that the most important aspect of tbe Csrs life was sharing only what she could not do. Sure, boundrys are important. But not more important than a persons life. We feel hopeless already. And we have not even seen our home..or whats left of it. *Im unable to access my email that has the $** credit code on it. That is what i couldnt do. It really was painful to have our well being disgarded so easily. Im sorry to share this. ... We just had a house fire. We dont know what we have left. Thankfully my husband had his wallet on him. However, we have $**.** cash to our name right now. We have a $** or $** credit that we have had since march **** but i have no idea where to find it. Can you please help us? If we use the credit we can actually NOT have to sleep in the car tonight. We are exhausted. *Please can you call asap. There is a room for under $**. We have a tough day tomorrow and ...you cabt imagine.
It was such a great opportunity to make such a difference.
We just wanted to use the credit because we only have $** cash. Everything else went up in flames and thick black smoke.
We have been doing a great deal of traveling for the past year. Nothing big...but after the loss of our son, well its just how i survive.
We dont have many options. We are stuck in our car. I cant stop crying.
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Booking.com

Hotel
Customer service issue
Reported by GetHuman692642
May 17th, 2018 - 10 mons ago
I have an issue with Booking.com too
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Seen by 6 customers so far
Similar issue to 93 others
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Timeline
GetHuman692642 started working on this issue
May 17th, 2018 7:45am
GetHuman692642 indicated the issue is not fixed yet.
May 17th, 2018 9:17am