Double charged incorrectly for a booking

GetHuman-snehaja's customer service issue with Booking.com from May 2018

Help with my Booking.com issue
The issue in GetHuman-snehaja's own words
book room for * nights ... Hi, my booking for ref no ********** was not confirmed and hence i proceeded to make another booking ref no ********** which was successful. unfortunately, i was charged for the first booking around * hours after making the bookings. Will request refund for the first booking.
I cannot be charged a cancellation on the first booking as their system showed that my card is not authorized.
Refund the charges against the first booking
Frequent personal and business traveller
Contacted booking.com representatives over phone* still awaiting a resolution
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Booking.com

Hotel Booking
Customer service issue
Reported by GetHuman-snehaja
May 17th, 2018 - 10 mons ago
I have an issue with Booking.com too
Fixed
Seen by 9 customers so far
Similar issue to 149 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-snehaja started working on this issue
May 17th, 2018 6:46am
GetHuman-snehaja indicated the issue is not fixed yet.
May 17th, 2018 9:06am
GetHuman-snehaja indicated the issue is not fixed yet.
May 17th, 2018 9:16am
GetHuman-snehaja indicated the issue is not fixed yet.
May 17th, 2018 9:16am
GetHuman-snehaja indicated the issue is not fixed yet.
May 17th, 2018 2:47pm