Hi i am looking to take a provisional reservation on * separate apartment for a large g...

GetHuman634370's customer service issue with Booking.com from April 2018

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Name on the booking, Booking reference, and 4 digit PIN
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The issue and preferred resolution, in GetHuman634370's own words:
Hi i am looking to take a provisional reservation on * separate apartment for a large group in Dec ****. However there is a **% non refundable deposit. is there any possibility you can temporally hold these while i discuss it wit the larger group without deposit?
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Booking.com

Customer service issue
Reported by GetHuman634370
Apr 27th, 2018 - 3 mons ago
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Timeline
GetHuman634370 started working on this issue
Apr 27th 3:05pm