I was charged for a no show in Madrid. I had * rooms in * hotels booked, but the trip w...

GetHuman-alvinca's Refund my booking issue with Booking.com from April 2018

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The issue in GetHuman-alvinca's own words
I was charged for a no show in Madrid. I had * rooms in * hotels booked, but the trip was cancelled three weeks ago. I cancelled the rooms and confirmed but one of the rooms * Confirmation number: ********** PIN Code: **** * at Hotel Liabeny was mislabeled or relabeled as a personal trip and was not cancelled. As a result I have been charged for a No Show. * You can see how much we use Booking, and you will note the other two cancellations under my business account. I'd like the booking with Hotel Liabeny refunded in whole or in part ASAP, as it was not a personal booking and I have no idea why it wasn't cancelled when the other two were.
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Booking.com

Refund my booking issue
Reported by GetHuman-alvinca
Apr 27th, 2018 - a yr ago
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GetHuman-alvinca started working on this issue
Apr 27th, 2018 10:04am