I don’t remember booking this hotel and it charged my card

GetHuman604095's customer service issue with Booking.com from April 2018

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The issue and preferred resolution, in GetHuman604095's own words:
The problem I ran into: I don’t remember booking this hotel and it charged my card
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman604095
Apr 17th, 2018 - 3 mons ago
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Seen by 1 customer so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman604095 started working on this issue
Apr 17th 4:36pm
GetHuman604095 reviewed the items needed
Apr 17th 4:38pm