Not able to cancel - Book - I am not traveling after all

GetHuman425389's customer service issue with Booking.com from April 2018

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The issue in GetHuman425389's own words
Book ... Not able to cancel
I am not traveling after all
Full refund
I have an issue with Booking.com too
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Booking.com

Cancel room
Customer service issue
Reported by GetHuman425389
Apr 18th, 2018 - 7 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 6819 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman425389 started working on this issue
Apr 18th 11:42pm