Not able to cancel - Book - I am not traveling after all

GetHuman425389's customer service issue with Booking.com from April 2018

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The issue and preferred resolution, in GetHuman425389's own words:
Book ... Not able to cancel
I am not traveling after all
Full refund
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Booking.com

Cancel room
Customer service issue
Reported by GetHuman425389
Apr 18th, 2018 - 3 mons ago
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Seen by 3 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman425389 started working on this issue
Apr 18th 11:42pm