My family went on a weekend gateway to Sesame Street in PA. So to start off a great fun...

GetHuman5869556's Complaint issue with Bonefish Grill from March 2021

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The issue in GetHuman5869556's own words
My family went on a weekend gateway to Sesame Street in PA. So to start off a great fun weekend we decided to have a dinner at a nice sit down restaurant, unfortunately we choose BoneFish grill, bad mistake. My husband has never been there and was curious to have a great experience. The two young men took my name and a phone number and told me it would be ** min and if I was fine with that. No problem, ** min we can handle. ** minutes later I walked inside the restaurant to ask how much longer. Both guys seemed confused to who I was as I was greeted again. So I gave them my name for the reservation. Response absolutely frustrated me: “are you sure this is the name you gave?”. ** min later they figured it out at this point my wait was over ** minutes. I was told just to give them *-* min as they gonna clean the table for us now. ** minutes later!!!! I walked away from this place as a four year old toddler doesn’t have this kind of patience and neither did I at this point. *The guys with the greasy hair seemed to be training the other guy, and his entire body language was showing how frustrated and overwhelmed and “I don’t wanna be here” attitude. He kept grabbing his head with both hands and leaning his head down with a frustrated look on his face. *I did finally received a msg that out table is ready *hour and ** min later.*I understand that you can’t fix something if you don’t know that there’s an issue, well I’m letting you know there’s an issue. The guy with the personality like that and lack of ability to work under pressure should never have a job of greeting people.

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Bonefish Grill

Complaint issue
Reported by GetHuman5869556
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 23 others
0 customers following this

Timeline

GetHuman5869556 started working on this issue
Mar 21st 12:54am

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