Bonanza: *September **,*****I ordered a modem from you and it arrived without a power c...

GetHuman-kaygrabl's customer service issue with Bonanza from September 2020

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The issue in GetHuman-kaygrabl's own words
Bonanza: *September **,*****I ordered a modem from you and it arrived without a power cord. I had an installation in two days and tried to find a power cord. I didn’t find a cord that would match the single prong receptacle on the modem, so I had to buy a new modem. Not only did I pay the price of the modem (**.**) but I had to pay $*.** for tax and $*.** for shipping. The total was $**.**. I should not have to pay more shipping to return it and I should have a return of the money including tax and shipping since the product was incomplete and useless to me. I should have a prepaid return label to send the modem back. I ended up having to pay for a new modem because of the lack of integrity in supplying what I ordered. I had to spend valuable time and money.*If I don’t hear from you and receive restitution, I will contact Yelp and tell my story.*Dolores Kay Grable******@***.com*Here is the information you need about the transaction.*Bonanza offer **********MOTOROLA MB**** Cable Modem DOCSIS *.* Computer Networking Modem*Modem*Shipping (USPS First Class Mail (* to * business days)) Tax*Payment type*Shipping from:*Meds*Medleys' booth*Everett, WA*Return address on the package: Mohamed Metatia***** Rucker Ave.*Apt. ***Everett, WA ******Shipping to:*Dolores Kay Grable *** Clearview Ct. Roseville, CA *****

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Bonanza

Customer service issue
Reported by GetHuman-kaygrabl
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 137 others
0 customers following this

Timeline

GetHuman-kaygrabl started working on this issue
Sep 30th, 2020 10:50pm
GetHuman-kaygrabl indicated the issue is not fixed yet.
Oct 1st, 2020 6:30pm