Hello my name is colleen Owens, I was on the boltbus app to price a trip from Baltimore...

GetHuman3795210's customer service issue with Bolt Bus from October 2019

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The issue in GetHuman3795210's own words
Hello my name is colleen Owens, I was on the boltbus app to price a trip from Baltimore to New York. I can across a fair of *.** dollars one way for me and my husband *.** dollars which times that comes to **.** then I found a return fair from new York to baltimore for *.** each of us I called the Bolt Bus and talk to a representative she had a hard time with believing that I saw what I saw on the app I screenshot it she still told me that I was not telling the truth called me a liar I'm pretty upset about this my husband and I used BoltBus a lot I call back again and spoke to Emilio Soto and he said that he confirmed that I was speaking the truth on what I saw on the app the price was $* to New York and then $* back to Baltimore I'm not going to use the do this but it made a big deal to me because I don't like to be told that I'm not telling the truth or I'm a liar like I said thanks. Jones did I spoke to Emilio confirm that I was speaking the truth this is the first time I've ever had problems with BoltBus I'm a little discouraged and upset about it are you stalking me to email you and tell you how I feel and what it happened thank you for your time. I don't want to stop using Bolt Bus because of the situation but it's made it hard to make the reservation tonight because how she made me feel anyway like I said thank you again and I hope that this gets rectified**** *** **** my email is Colleen M Cox **@ gmail.com I hope to hear from somebody in regard to the situation**Thank you again Colleen Owens*Also I have a screenshot of the issue on the price that was sewn on my my my internet I am not able to page *** for some odd reason I haven't been able to send any information about bus it keeps coming back and start failure to receive the email if there's a way that I can send it to you I'd appreciate it thank you very much

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Bolt Bus

Customer service issue
Reported by GetHuman3795210
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 149 others
0 customers following this

Timeline

GetHuman3795210 started working on this issue
Oct 19th, 2019 6:56pm
GetHuman3795210 indicated the issue is not fixed yet.
Oct 21st, 2019 11:29am
GetHuman3795210 indicated the issue is not fixed yet.
Oct 21st, 2019 11:29am
GetHuman3795210 indicated the issue is not fixed yet.
Oct 21st, 2019 11:29am
GetHuman3795210 indicated the issue is not fixed yet.
Oct 21st, 2019 11:29am
GetHuman3795210 indicated the issue is not fixed yet.
Oct 21st, 2019 11:29am

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