I have called customer service twice this morning to explain that I had an unfortunate...
GetHuman1490647's customer service issue with Bolt Bus from November 2018
Help with my Bolt Bus issue
First: share to improve GetHuman1490647's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1490647's next move: talk to Bolt Bus when they open.
Bolt Bus's call center is closed now. We will send GetHuman1490647 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1490647 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1490647's own words
I have called customer service twice this morning to explain that I had an unfortunate incident and am unable to travel today. I requested a refund for round trip tickets that I purchased however was told that my money would not be refunded and I should reschedule my tickets for a random date, which I would have to pay a booking and transaction fee. I spoke to two employees who were very insensitive and unprofessional in communicating with me. The first employee Keysha, employee ***** initially ignored my request to speak to a supervisor and when she did connect me with Supervisor John, employee *****, he seemed very uninterested and dismissive in helping me find a resolution. We never came to a resolution. I am very disappointed with the customer service or lack of customer service provided. I will not be using BoltBus anymore, you should definitely look into retraining your employees. **Milagros Medina
GetHuman1490647 did not yet indicate what Bolt Bus should do to make this right.
I have an issue with Bolt Bus too
How GetHuman1490647 fixed the problem
We are waiting for GetHuman1490647 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.