I have called customer service twice this morning to explain that I had an unfortunate...

GetHuman1490647's customer service issue with Bolt Bus from November 2018

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The issue in GetHuman1490647's own words
I have called customer service twice this morning to explain that I had an unfortunate incident and am unable to travel today. I requested a refund for round trip tickets that I purchased however was told that my money would not be refunded and I should reschedule my tickets for a random date, which I would have to pay a booking and transaction fee. I spoke to two employees who were very insensitive and unprofessional in communicating with me. The first employee Keysha, employee ***** initially ignored my request to speak to a supervisor and when she did connect me with Supervisor John, employee *****, he seemed very uninterested and dismissive in helping me find a resolution. We never came to a resolution. I am very disappointed with the customer service or lack of customer service provided. I will not be using BoltBus anymore, you should definitely look into retraining your employees. **Milagros Medina
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Bolt Bus

Customer service issue
Reported by GetHuman1490647
Nov 5th, 2018 - a yr ago
I have an issue with Bolt Bus too
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Seen by 7 customers so far
Similar issue to 46 others
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GetHuman1490647 started working on this issue
Nov 5th, 2018 1:49am