I bought a salt and pepper electrical mill from Bodum for over £** a while back from a...

GetHuman3761059's Complaint issue with Bodum from October 2019

Help with my Bodum issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3761059's own words
I bought a salt and pepper electrical mill from Bodum for over £** a while back from a Bodum store. It has an outer layer all in silicon and operates when you tilt. After a certain time the silicon outer layer all became sticky as if dirty. We tried many times to clean but the stickiness has persisted to a point where the set is now usable. **I would like to ask for your help in getting a replacement. **Can you please let me know if you have received complaints about this product and how you can help me resolve it? I think for the amount of money spent, I should have seen better and longer use out of this and the stickiness is a fault rather than a normal process. I possess many items in my kitchen made with silicon and none have suffered the same fate.

GetHuman3761059 did not yet indicate what Bodum should do to make this right.

How GetHuman3761059 fixed the problem
Gave up! Nothing could be done to help me because your agent told me the goods I bought were discontinued and therefore they can’t help me
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Bodum

Complaint issue
Reported by GetHuman3761059
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman3761059 shared how to fix
Seen by 10 customers so far
Similar issue to 410 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3761059 started working on this issue
Oct 14th, 2019 10:01am
GetHuman3761059 shared this issue with others over email
Oct 14th, 2019 10:02am
GetHuman3761059 indicated the issue is not fixed yet.
Oct 17th, 2019 10:19am
GetHuman3761059 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 10:19am
GetHuman3761059 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 6:49am