Non-working Milk Frother * Incomplete Customer Support

GetHuman2322163's customer service issue with Bodum from February 2019

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Help with my Bodum issue
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The issue in GetHuman2322163's own words
Obtain a replacement or a refund for a dysfunctional item. ... Hi:**I E-mailed Bodum on their contact form. I spent many exchanges with Andre describing and attempting to resolve my issue. The dates of at least * exchanges spanned from ******** to *********. Andre asked me to send a video of my milk frother reporting my problem, along with proof of purchase. I sent a photo of my device displayed with the original product box with the purchase price displayed. After I submitted this clear documentation, Andre proclaimed that I need a receipt. My item is a Bodum Schiuma battery-operated milk frother. The switch on the frother does not work and the device will not operate. My husband placed a small piece of aluminum foil between the battery terminals inside the battery cover of the frother to create an electrical connection. We are positive from this test that the problem is a faulty switch. I resent the poor customer support I received. Andre was incomplete in his instructions. After I jumped thru hoops, at his direction, sending a descriptive photo of my non-working Bodum device with original packaging and price tag displayed, and describing my issue for the second time, he claimed this wasn't enough, after I submitted the documentation he indicated. I would like a replacement or a refund for my Bodum Schiuma Milk Frother.
I spent a lot of time reporting my issue with Customer Support. I documented my problem completely with a photo, provided the original packaging with the purchase price clearly displayed, and described my issue more than once. Over ** days, I had five exchanges with Customer Support. I received inadequate direction from my Bodum Customer Support member.
Replacing or refunding my Bodum Schiuma Milk Frother.
I have purchased many Bodum coffee and tea accessories throughout the years.
I only have so far contacted Customer Support through the Bodum Contact Form. Other than that, I have not yet tried anything else. I cannot believe I have to actually try something else to try and resolve my issue.
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Bodum Schiuma Milk Frother
Customer service issue
Reported by GetHuman2322163
Feb 27th, 2019 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 229 others
0 customers following this


GetHuman2322163 started working on this issue
Feb 27th, 2019 11:53pm
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Feb 27th, 2019 11:54pm