Non-working Milk Frother * Incomplete Customer Support
GetHuman2322163's customer service issue with Bodum from February 2019
Help with my Bodum issue
GetHuman2322163's next move: talk to Bodum when they open.
Bodum's call center is closed now. We will send GetHuman2322163 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2322163 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2322163's own words
Obtain a replacement or a refund for a dysfunctional item. ... Hi:**I E-mailed Bodum on their contact form. I spent many exchanges with Andre describing and attempting to resolve my issue. The dates of at least * exchanges spanned from ******** to *********. Andre asked me to send a video of my milk frother reporting my problem, along with proof of purchase. I sent a photo of my device displayed with the original product box with the purchase price displayed. After I submitted this clear documentation, Andre proclaimed that I need a receipt. My item is a Bodum Schiuma battery-operated milk frother. The switch on the frother does not work and the device will not operate. My husband placed a small piece of aluminum foil between the battery terminals inside the battery cover of the frother to create an electrical connection. We are positive from this test that the problem is a faulty switch. I resent the poor customer support I received. Andre was incomplete in his instructions. After I jumped thru hoops, at his direction, sending a descriptive photo of my non-working Bodum device with original packaging and price tag displayed, and describing my issue for the second time, he claimed this wasn't enough, after I submitted the documentation he indicated. I would like a replacement or a refund for my Bodum Schiuma Milk Frother.
I spent a lot of time reporting my issue with Customer Support. I documented my problem completely with a photo, provided the original packaging with the purchase price clearly displayed, and described my issue more than once. Over ** days, I had five exchanges with Customer Support. I received inadequate direction from my Bodum Customer Support member.
Replacing or refunding my Bodum Schiuma Milk Frother.
I have purchased many Bodum coffee and tea accessories throughout the years.
I only have so far contacted Customer Support through the Bodum Contact Form. Other than that, I have not yet tried anything else. I cannot believe I have to actually try something else to try and resolve my issue.
I have an issue with Bodum too
How GetHuman2322163 fixed the problem
We are waiting for GetHuman2322163 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.