I bought through Amazon the BODUM Schiuma Stainless Steel Turbo Milk Whip in November **** ( Order* ***-*******-*******). Immediately the battery cap was coming off, so I held it together while using it. It came off all the time, to the point that I have lost it and I cannot use it. The frother is completely useless now, I've contacted Bodum previously without any success. If I could purchase or be sent the battery cap...or perhaps have a new one as this one is defective, I would greatly appreciate it.
GetHuman-fbiundo's customer service issue with Bodum from January 2019
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The issue in GetHuman-fbiundo's own words
From the start, the battery cap kept coming off, but I decided to keep it and hold it while whipping the milk. My friend has one too and she never had this problem. The problem now is that I've lost the cap and I cannot use the frother.
The battery cap has been lost...I think I've done a good job keeping it down with my hand while using for a year. It's frustrating because I cannot use it anymore.
Solution: sell battery caps since I'm not the first person that has this problem (read many comments on amazon). I would like to have a new battery cap or just a new frother because I don't want to encounter the same problem with the battery cap.
This is my first product with Bodum. I thought I was a good costumer for not complaining at the beginning, but I regret it now. I will not purchase anything else from Bodum if this is not addressed.
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