I bought through Amazon the BODUM Schiuma Stainless Steel Turbo Milk Whip in November **** ( Order* ***-*******-*******). Immediately the battery cap was coming off, so I held it together while using it. It came off all the time, to the point that I have lost it and I cannot use it. The frother is completely useless now, I've contacted Bodum previously without any success. If I could purchase or be sent the battery cap...or perhaps have a new one as this one is defective, I would greatly appreciate it.

GetHuman-fbiundo's customer service issue with Bodum from January 2019

165 similar
0 following
Help with my Bodum issue
GetHuman-fbiundo's next move: talk to Bodum when they open.
Bodum's call center is closed now. We will send GetHuman-fbiundo a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-fbiundo's own words
From the start, the battery cap kept coming off, but I decided to keep it and hold it while whipping the milk. My friend has one too and she never had this problem. The problem now is that I've lost the cap and I cannot use the frother.
The battery cap has been lost...I think I've done a good job keeping it down with my hand while using for a year. It's frustrating because I cannot use it anymore.
Solution: sell battery caps since I'm not the first person that has this problem (read many comments on amazon). I would like to have a new battery cap or just a new frother because I don't want to encounter the same problem with the battery cap.
This is my first product with Bodum. I thought I was a good costumer for not complaining at the beginning, but I regret it now. I will not purchase anything else from Bodum if this is not addressed.
I have an issue with Bodum too
How GetHuman-fbiundo fixed the problem
We are waiting for GetHuman-fbiundo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Bodum's attention and get better help faster. Tap below to get started.
Having Bodum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fbiundo fixes it.
This email address isn't valid


BODUM Schiuma Stainless Steel Turbo Milk Whip
Customer service issue
Reported by GetHuman-fbiundo
Jan 14th, 2019 - 9 mons ago
I have an issue with Bodum too
Seen by 7 customers so far
Similar issue to 165 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
GetHuman-fbiundo started working on this issue
Jan 14th 8:26pm
GetHuman-fbiundo indicated the issue is not fixed yet.
Jan 15th 11:52am