I was scheduled for delivery of my couch between *:**am and **:**am on Sept...

GetHuman5298436's Complaint issue with Bob's Discount Furniture from September 2020

Help with my Bob's Discount Furniture issue
First: share to improve GetHuman5298436's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5298436 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5298436's own words
I was scheduled for delivery of my couch between *:**am and **:**am on Sept. **, ****. I ordered the couch on Aug. *th with order number ********. The delivery associate, Wilson F. (Employee ID: **-******), called me at *:**am on the same day attempting to make the delivery, which is over ** minutes before my delivery window even began. I informed him of my delivery window, which he should have on file, then he told me that he could only wait for ** minutes from that time before leaving. I attempted calling him from *:**am - *:**am, he eventually picked the call at *:**am and said that he would be there in ** minutes, but he never showed up. The next call I got was to reschedule my delivery for Sept. **th, to which I agreed. A few hours later I got another call that I was to be rescheduled for Oct. *st because the rescheduled delivery date was no longer available. I went into the store to attempt to resolve this issue, where the store manager, Amy Daza, told me that it was usual policy for the delivery team to attempt delivery outside the stipulated delivery window. Ms. Daza was of no help to me and I had to leave the store with the same delivery date of Oct *st. This is a highly unprofessional behavior exhibited by Wilson F. which has cost me time, money, and suffering. Also, Ms. Daza did nothing to rectify this issue or correct this extremely horrible customer experience. I need to know what actions you will be taking and what your customer service policy is, in this regard.

GetHuman5298436 did not yet indicate what Bob's Discount Furniture should do to make this right.

How GetHuman5298436 fixed the problem

We are waiting for GetHuman5298436 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bob's Discount Furniture's attention and get better help faster. Tap below to get started.
Having Bob's Discount Furniture issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bob's Discount Furniture

Complaint issue
Reported by GetHuman5298436
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 197 others
0 customers following this


GetHuman5298436 started working on this issue
Sep 25th, 2020 12:43am