Hello,**I just visited your Saugus Ma store and was ready to purchase your most expensi...

GetHuman-videofix's customer service issue with Bob's Discount Furniture from December 2018

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Hello,**I just visited your Saugus Ma store and was ready to purchase your most expensive bed ($****) until I saw that the delivery charge was $***. I think this is extreme and unfair considering If I purchased your $**** bed the delivery would be only $***…..Delivering a bed is delivering a bed……shouldn’t be a different price. That is a terrible business model…..They couldn’t discount the protection package to help?**No way should a * hour delivery of a bed cost that much….Unless you can help I will be forced to shop the competition.**The salesman and manager said they couldn’t do anything? Certainly profit on a $**** bed is much more than a $***o bed and furthermore, I can’t imagine that your shipping company charges you anywhere near that fee as you have been using them for ** yesars according to the salesman.***I can’t believe that you are willing to lose a $**** sale over an inflated delivery charge.**Lew Erlich

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Bob's Discount Furniture

Customer service issue
Reported by GetHuman-videofix
Dec 9th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 157 others
0 customers following this

Timeline

GetHuman-videofix started working on this issue
Dec 9th, 2018 7:41pm