We purchased a furniture from you and within * yrs a piece of the sectional has collaps...

GetHuman-dmax's customer service issue with Bob's Discount Furniture from August 2018

8 views
 | 
53 similar
 | 
0 following
Help with my Bob's Discount Furniture issue
Next: our robot will wait on hold for GetHuman-dmax to get a Bob's Discount Furniture rep on the line!
Always use the GetHuman Phone tocall Bob's Discount Furniture. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-dmax's own words
Use my warranty to get the sectional fixed ... We purchased a furniture from you and within * yrs a piece of the sectional has collapsed and sinking. Based on the info. Received at time of purchasing we have had * year plus * yrs for any issue with the sectional furniture we purchased. I called today and reported an issue with the furniture and to my surprise there is warranty for * yrs as I was led to believe. First of all I was on hold for over ** mins, then an inexperienced rep took the call and was very rude and hash, when I requested to speak to a manager, he put me on hold and after ** mins or so hang the phone up. I was very upset and I called but and Edwardo answered, though he wasn’t able to assist me, he was very understanding and sympathetic to my issue. He helped me speak with Andrea who is a manager, and she was also very professional and courteous (great job guys) Is always good to speak with people who care about their job, especially customers.
Well be careful
Fix it
???
No
I have an issue with Bob's Discount Furniture too
How GetHuman-dmax fixed the problem
We are waiting for GetHuman-dmax to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Bob's Discount Furniture's attention and get better help faster. Tap below to get started.
Having Bob's Discount Furniture issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dmax fixes it.
This email address isn't valid

Bob's Discount Furniture

Sectional
Customer service issue
Reported by GetHuman-dmax
Aug 11th, 2018 - a yr ago
I have an issue with Bob's Discount Furniture too
Fixed
Seen by 8 customers so far
Similar issue to 53 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-dmax started working on this issue
Aug 11th, 2018 6:52pm
GetHuman-dmax confirmed the issue is fixed. Hooray!
Aug 11th, 2018 6:54pm