We purchased a furniture from you and within * yrs a piece of the sectional has collaps...

GetHuman-dmax's customer service issue with Bob's Discount Furniture from August 2018

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The issue in GetHuman-dmax's own words
Use my warranty to get the sectional fixed ... We purchased a furniture from you and within * yrs a piece of the sectional has collapsed and sinking. Based on the info. Received at time of purchasing we have had * year plus * yrs for any issue with the sectional furniture we purchased. I called today and reported an issue with the furniture and to my surprise there is warranty for * yrs as I was led to believe. First of all I was on hold for over ** mins, then an inexperienced rep took the call and was very rude and hash, when I requested to speak to a manager, he put me on hold and after ** mins or so hang the phone up. I was very upset and I called but and Edwardo answered, though he wasn’t able to assist me, he was very understanding and sympathetic to my issue. He helped me speak with Andrea who is a manager, and she was also very professional and courteous (great job guys) Is always good to speak with people who care about their job, especially customers.
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Bob's Discount Furniture

Customer service issue
Reported by GetHuman-dmax
Aug 11th, 2018 - a yr ago
I have an issue with Bob's Discount Furniture too
Seen by 8 customers so far
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GetHuman-dmax started working on this issue
Aug 11th, 2018 6:52pm
GetHuman-dmax confirmed the issue is fixed. Hooray!
Aug 11th, 2018 6:54pm