Blurb.com Customer Service Issues

I would like to provide an update on the issue I had with my printing order from Blurb: After my initial message, I was contacted by a Customer Representative from Blurb via email. The exchange has been solely through email communications. I have followed up with the Representative, providing additional photos as requested. Despite sending a third photo showing all twenty books from my recent order, the Representative mentioned that only 14 copies could be reprinted correctly at no charge with expedited delivery for my client. However, in my opinion, all twenty books exhibit the same greenish color cast issue as opposed to the warm, brownish tones of the original proof. I am considering escalating this matter to a supervisor as the difference in color on the covers of the 20 trade books I ordered for my client is substantial compared to the printing proof. There were only minor edits to the text, with no changes made to the cover image. The discrepancy is unacceptable.

Dear Blurb, I recently published my book "Audrey and the Rainbow Bridge" with the help of my friend Val Stieglbauer. I am thrilled with the work you did on my book, it looks marvelous! However, upon reading it repeatedly, I noticed a mistake on the back cover where the word 'and' was repeated. It has been troubling me, and I was wondering if it's possible to have either the back page or all five books reprinted. Val advised me not to worry, but I can't shake off my disappointment. I appreciate your flawless work on the book and am curious about the cost of reprinting them. The books were delivered to me last Monday, although I don't have the order number on hand. Thank you for your assistance. Maureen R.

I am trying to contact Blurb customer service through their website and via email to address an issue with the poor quality paper used in my recent book order. I had selected the paper type based on a previous order that I was satisfied with, but the paper in the new order did not match the specifications. I have requested a reprint using the correct weight paper, but it has been a week with no response despite multiple follow-ups. Unfortunately, there is no phone number available, and I'm unsure how else to get in touch for resolution. Thank you for any assistance provided. - Victress

I used Book Wright for Blurb to create a book as a prototype for publishers. Each page features a person's picture and bio for a seamless viewing experience. However, upon generating a PDF, the pages shifted, causing the bios to mismatch the images. I reached out to Blurb's customer service for assistance. Initially, without an account number, my queries went unanswered. After creating an account, I resubmitted the issue, but it's been 10 days since then with no response. Unfortunately, Blurb lacks a customer service phone number, prolonging the resolution process. While I understand delays due to the pandemic, even after attaching pictures to clarify the problem, I have yet to receive a solution.

I've tried uploading my photo book to Blurb several times but encountered an alert saying I need to use Google Chrome, Microsoft Edge, or other browsers, which I believed I was using. The photo book I uploaded is titled "[redacted] Ohl Family." The most recent attempt was on July 15, [redacted], around 4:30 pm. Can you confirm if it's still on your site? I'm eager to complete the payment process.

Hello, I recently ordered a book for my daughter's birthday but realized I forgot to include a page after uploading and paying for it. Unfortunately, I couldn't find a way to cancel so I uploaded a corrected version with the missing page. Despite my attempts to communicate this via email, I only received one response asking if I resolved it. I see that the book with the error now has a delivery date, and I am worried about receiving it incomplete. I acknowledge it was my mistake, but I acted promptly to rectify it. My order number for the book with the error is [redacted] titled "My Bottle." On my account, you will find the corrected version uploaded shortly after. I would appreciate any assistance with this matter. Thank you, Melanie W. 7 Brook Street CO11 1DJ UK

I received my order of three "Meet Mr. Bear" books by Emily Sheridan, and while two are perfect, one book was printed with three copies of the same book in it. Essentially, it's one book with repeated content. Can you please send me a correct copy of the book? It seems like a printing error occurred. Order Reference: [redacted] Web Order Number: [redacted]

I received 15 copies of a blurb book with blank pages inside. I may have made an error during the upload process. I contacted customer support regarding the issue but have not received a response in over a week. I believe I am entitled to a partial refund and an apology for the inconvenience. This mishap affected all my Christmas gifts. My ticket support number is [redacted].

In late November, I received an email from Blurb offering a 50% discount on all books. I started working on a book intended as a Christmas gift and uploaded it on the 29th. I wanted it to be a layflat book, but I couldn't find that option. I reached out to customer support and sent a screenshot showing the missing option. I got a reply on December 11th acknowledging my email, but it didn't provide a solution. I replied that I still needed help. As of the evening of the 16th, I haven't received any further response.

I placed an order for two copies of Poetography on December 5, [redacted]. The tracking information showed that the package reached the UPS location in Cordova, TN, and was transferred to the Cordova Post Office, where it was supposedly accepted on December 17, [redacted]. Despite reaching out multiple times to both UPS and the Post Office, the Post Office claims they never received the order from UPS. I suspect the small, light package may have gotten lost in transit. I am extremely frustrated as I intended to give these books as gifts. I am seeking either a refund or a replacement since I anticipated receiving the books much earlier, and now they are missing. Thank you.

After completing my project, I planned to switch from lay flat to normal binding. Unfortunately, the software is only offering the Layflat option for Mohawk Superfine Eggshell paper. However, I noticed that when starting a new project, I can select normal binding for the same paper type. I need to upload my project today because the JOURNEY 35 A promotion ends today, and I'm working with a tight budget. Re-doing my [redacted]-page book as a new project is not something I want to do. I am hopeful that Blurb can resolve this quickly on their end with a simple click in their system. Should I place the order and then request the change, or is there another solution? I appreciate a prompt response as I need to make a decision today. Thank you.

Regarding Order # [redacted] and my book "Simone," I am extremely disappointed with the delivery process. The tracking information shows a long route from initial shipment to Nova Scotia, including unnecessary detours back to Richmond, BC. The estimated delivery date of September 28th is unacceptable for a relatively short distance. This experience is dissatisfying, especially compared to previous orders. I may reconsider future Christmas purchases due to this inconvenience. Please ensure my correct email is on file for future correspondence. Thank you. Jennifer M.

I placed an order for books on the 25th of September [redacted]. Blurb sent me an order shipment confirmation on the 29th of September along with a tracking number. Initially, I could see some tracking information. However, the books did not arrive by the expected date of the 22nd of October. Upon checking with the shipping company (DHL), they have no record of the consignment under the provided tracking number. The initial tracking information has also vanished from the website, now displaying "no tracking info available." I reached out to Blurb Support on the 30th of October (ticket ID [redacted]) but did not receive a response. I followed up with them again on the 1st of November and then once more on the 8th of November, but I have not received any replies. Despite my multiple attempts, I am yet to hear back from Blurb Customer Support.

I am a Photography professor at the University of Cincinnati, and I oversee a project where students create photo books. This semester, around 50 students will be ordering these books, and we have critiques scheduled for December 6th. To ensure they receive their books in time, is it possible to prioritize their orders if we ship them to one address? When is the latest date to submit their files to meet this deadline? If we can't meet this date, we might have to explore other options, but we prefer using Blurb as we have had a positive experience with your services over the years. I would greatly appreciate it if you could confirm the feasibility of expediting these orders as soon as possible. Thank you for your assistance. Sincerely, Maureen F. School of Design, College of DAAP University of Cincinnati Cincinnati, Ohio [redacted] Cell: [redacted]

I have been making books on Blurb and each time I receive a book, there is a 15% off voucher enclosed (code: CELEBRATE15). I received multiple books with vouchers, but when I tried to use one with a valid date of January 31st, [redacted], it said the offer had expired. Then I received more books with the same voucher but a different expiration date of April 30th, [redacted], and encountered the same issue. I am puzzled as to why the vouchers are not working despite being valid, especially when I have successfully used them in the past. I hope this can be resolved so I can apply the discount to my future orders. Thank you for your assistance in fixing this matter for me.

I recently placed two orders with Blurb and have not received email confirmations, despite my credit card being charged. I am unable to log in to the new account I created as it does not recognize it. When I try to reopen my account, I encounter issues. My emails to customer service have only resulted in instructions on how to cancel my orders. I am unable to access my new account and I am frustrated that my credit card has been charged already. I simply want to open an account but face difficulties with the input process. The lack of a phone number for assistance is making this situation even more challenging.