* years asking same questions still not answered

GetHuman3776440's customer service issue with Blurb.com from October 2019

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The issue in GetHuman3776440's own words
Get Answers to Questions. I listed them on the part that asked if it was resolved and if I contacted support. I did contact support and they were never answered which is why I am here. ... I have tried publishing my books through them. I have for * years asked questions such as "Where else do you distribute besides Amazon" only to a reply that says "Amazon and so forth." I have a long list of questions I can send if you will let me know who and where to send them. I will put them on an email organized so it will be easy for you to read and put answers below. I hope you can get answers. I have only be treated like I am stupid and cannot even get that addressed. My example, which was an actual response, is one prime way to confirm my claim. I have asked reps to read before replying and still did not get answers. I have asked for managers, and all I get is an apology from the rep without an answer.
They do not comprehend or answer questions.
I want answers to my questions and the horrible customer support to be disciplined.
I do not know. I have been patient with their inability to answer questions but they are no good. Three years of asking and no answers.
I tried contacting support for three years, asking for managers included. I contacted the Federal Trade Commission and leaving bad reviews. There are hundreds of bad reviews online so I am not alone on this. I need answers
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Blurb.com

publishing and distribution of books for authors
Customer service issue
Reported by GetHuman3776440
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 513 others
0 customers following this

Timeline

GetHuman3776440 started working on this issue
Oct 16th, 2019 4:26pm
GetHuman3776440 indicated the issue is not fixed yet.
Oct 16th, 2019 4:35pm
GetHuman3776440 indicated the issue is not fixed yet.
Oct 16th, 2019 4:35pm
GetHuman3776440 indicated the issue is not fixed yet.
Oct 16th, 2019 4:35pm
GetHuman3776440 indicated the issue is not fixed yet.
Oct 16th, 2019 4:37pm