In November I paid Bluehost $***.** for the ability to create a blog site ("unspoiledmi...

GetHuman-kayseela's customer service issue with Bluehost from December 2020

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The issue in GetHuman-kayseela's own words
In November I paid Bluehost $***.** for the ability to create a blog site ("") and up until just recently I could log into the site which has been listed, via, as a site in progress, and there still exists a sign-in ("Admin"), which I have assumed I could access... up until today when it has not worked in any way, though I see I am instructed to sign in to Bluehost(even though the Admin sign-in form is set up by WordPress--who also lists my site as an in-progress site.. .By the way, previously when I DID get into what seems to be the blog "form", frankly I have been having difficulty understanding what each of the "windows" entailed except for the first one which I had been trying to work on, but knowing that I needed more help and having bought some "Dummies" books on the topic of blogs, WordPress etc. So, my question is this: Have you decided to give up on me? If so, you still have my payment. And, frankly, I did not understand what that was for, except for setting up my domain...and I thought possibly my blog, as well---but at this time, I can't get into my blog, either through WordPress or Bluehost. (I really don't totally understand how these two are connected...).* Now, what appears to me each time I try to "sign" in (several ways) to either of them, I get messages to sign in with my "username" which I have no reason to not believe is my domain name-that one seems not to work anymore. OR, I can use my email address. Anyway, I had set up a password for the blog-in-progress under the title unspoiled miracles, but it just does not work. As to signing in to my email address with that same password, that does not seem relevant or workable. *Please advise. No. *) is my domain name still relevant? Do you still have it listed as work in progress. I am slow, and trying to educate myself as to the steps to put this blog form together and to learn the terminology, etc. No.*) But most of all, I am wondering if I still have that domain, is Bluehost still hosting my named blog-in-the-works, and if not, can I get a refund of my money??? This is all so frustrating and worrisome....*Thank you for researching this and responding to my questions...Katherine A. Cleland. The charge was paid via an AMEX card in the name of Richard Fowler.

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Customer service issue
Reported by GetHuman-kayseela
Dec 9th, 2020 - a year ago
Not resolved
Seen by 30 customers so far
Similar issue to 54 others
0 customers following this


GetHuman-kayseela started working on this issue
Dec 9th, 2020 7:23pm