Re: Account Termination*Cancelation*I Have cancelled my account on May **, **** last ye...

GetHuman4854356's customer service issue with Bluehost from May 2020

Help with my Bluehost issue
The issue in GetHuman4854356's own words
Re: Account Termination*Cancelation*I Have cancelled my account on May **, **** last year. This year May **, ****, I have cancelled & terminated my account for the *nd time & yet, Bluehost renewed my hosting account & billed me on May *, **** without my authorization of renewing my account. This unscrupulous & fraudulent business model is not acceptable and dealing with them is next to impossible. Their telephone line has always been muddy and not clear to prevent you not to communicate effectively. It seems like Bluehost doesn't want their customers to cancel & terminate their account & continue practicing fraudulent billing even the account has been cancelled. Furthermore, when you have requested Bluehost to send you an email regarding the termination of your account, there's no "SUBJECT" stating that your account has been cancelled, & this situations effectively get them to get away with it & bill the customer to renew their account !!!!.*If this company is not transparent to their customer, they should not be in business at ALL.!!!

GetHuman4854356 did not yet indicate what Bluehost should do to make this right.

How GetHuman4854356 fixed the problem
Yes, I did phone them, but not very satisfied the result. The customer representative support are very reluctant to send you and email and put put the "Subject: The account has been cancelled" into the email.
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Bluehost

Customer service issue
Reported by GetHuman4854356
May 21st, 2020 - 3 years ago
Fixed
GetHuman4854356 shared how to fix
Seen by 8 customers so far
Similar issue to 36 others
0 customers following this
Items needed
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Timeline

GetHuman4854356 started working on this issue
May 21st, 2020 7:59pm
GetHuman4854356 indicated the issue is not fixed yet.
May 21st, 2020 8:01pm
GetHuman4854356 indicated the issue is not fixed yet.
May 21st, 2020 8:02pm
GetHuman4854356 confirmed the issue is fixed. Hooray!
May 21st, 2020 8:03pm