HELP, No one picks up from Bluefly. I just need a return label and can't get a response

GetHuman685681's customer service issue with Bluefly.com from May 2018

Help with my Bluefly.com issue
The issue in GetHuman685681's own words
return a sweater that I was charged for but does not show up in my account, so there is no return label. I am going to the post office to return this sweater and asking for a return*certified receipt so that I can PROVE to bluefly that I have returned the item and want the charge off of my charge card. ... I never got a return label for a sweater. As I have repeatedly tried to call the customer service rep, I have been left on hold for over a week. I only have a week left to return. I got the same sweater twice and was charged twice. I need someone to send me a return label today, Tuesday, May **.
Because I am left on hold when they say it is only a * minute wait time when in fact they NEVER pick up the phone and I have to get off the phone because my phone battery will go dead
I want a credit on my account for this sweater
I have been a customer for over ** years and always have had good service with Bluefly but this is no longer the case. I love the Bluefly products but I can't take the chance of things going wrong when I try to return the items. Bluefly was always my go to, but things have gotten complicated with returns.
Called my bank and told them that I cannot seem to get through to customer service. I hope this gets resolved because I really would like to continue to use their services
I have an issue with Bluefly.com too
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Bluefly.com

looking for a return label. I have to go to the post office now and look for them to help me with a return that will be certified mail
Customer service issue
Reported by GetHuman685681
May 15th, 2018 - 10 mons ago
I have an issue with Bluefly.com too
Fixed
Seen by 15 customers so far
Similar issue to 511 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman685681 started working on this issue
May 15th, 2018 11:06am
GetHuman685681 indicated the issue is not fixed yet.
May 18th, 2018 12:07pm
GetHuman685681 indicated the issue is not fixed yet.
May 18th, 2018 12:13pm