Bluefly, Inc. delivered a pkg.(mens shoes) while we were on family vacation. We left on...

GetHuman887193's customer service issue with Bluefly, Inc. from July 2018

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The issue in GetHuman887193's own words
Bluefly, Inc. delivered a pkg.(mens shoes) while we were on family vacation. We left on *******, Friday, and returned on *******, a Sunday. Bluefly claims the pkg. was delivered on *******. When we arrived back home that Sun. my next door neighbor brought the pkg. over to me. He said he had picked it up from my doorstep about a week before we got home* said he was afraid someone might steal it. Bluefly states that their return policy specifies that return requests must be made within ** days after delivery. Bluefly explained that my return was made ** days after my delivery arrived and wouldn't allow me to return the shoes. I called on mon., July **, at least ** times,, and received an automated message that they were not able to answer customer calls on July **th. I asked for a return call from them and did not receive one. So I called them again on Wed., July ** and finally spoke to a customer service rep. after waiting on hold for ** minutes. We rehashed my situation, and I explained that I couldn't contact them within their ** day return policy, but tried to talk to their return department unsuccessfully ,** times, on July **th. How could I contact them in the ** day period when I didn't even know when my pkg. arrived while I was on vacation. Bluefly's rep simply stated, repeatedly, that was my problem, not theirs. I opened the box of shoes and explained that the shoes were not needed anymore and the shoes have been in the same box they arrived in, and unworn. Can you help me get a return label and credit to my Visa account? *Thank you,*Respectfully,*Phillip Hansen
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Bluefly, Inc.

Customer service issue
Reported by GetHuman887193
Jul 20th, 2018 - a yr ago
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Timeline
GetHuman887193 started working on this issue
Jul 20th, 2018 3:50pm
GetHuman887193 indicated the issue is not fixed yet.
Jul 20th, 2018 3:50pm