I have * unauthorized charges on my card. After being hung up on after being on hold fo...

GetHuman5962065's Report Fraud issue with Bluebird by American Express from April 2021

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The issue in GetHuman5962065's own words
I have * unauthorized charges on my card. After being hung up on after being on hold for ** min, I finally get * of the * people that work in fraud. They email me the declaration of fraud form. The link takes you to a page that says it doesn't exist. I wrote my own declaration, sent pics of the text message asking if I made the charges,which I replied "no", and they still took the money. Got an email saying it was declined. Money was taken off card AFTER the text & email. The girl at bluebird told me they couldn't fax me the form. But I found a fax number and faxed them everything I had in the time frame of "within** days". Now can't get a hold of anyone here. Haven't received any mail, texts, or emails from them. I want my $***.** back. They clearly messed up.

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Bluebird by American Express

Report Fraud issue
Reported by GetHuman5962065
Apr 15th, 2021 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2807 others
0 customers following this

Timeline

GetHuman5962065 started working on this issue
Apr 15th, 2021 1:33am

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