I have * unauthorized charges on my card. After being hung up on after being on hold fo...

GetHuman5962065's Report Fraud issue with Bluebird by American Express from April 2021

Help me with my issue
First: share to improve GetHuman5962065's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5962065 may need:
Username, Password, and Email address on the account
The issue in GetHuman5962065's own words
I have * unauthorized charges on my card. After being hung up on after being on hold for ** min, I finally get * of the * people that work in fraud. They email me the declaration of fraud form. The link takes you to a page that says it doesn't exist. I wrote my own declaration, sent pics of the text message asking if I made the charges,which I replied "no", and they still took the money. Got an email saying it was declined. Money was taken off card AFTER the text & email. The girl at bluebird told me they couldn't fax me the form. But I found a fax number and faxed them everything I had in the time frame of "within** days". Now can't get a hold of anyone here. Haven't received any mail, texts, or emails from them. I want my $***.** back. They clearly messed up.

GetHuman5962065 did not yet indicate what Bluebird by American Express should do to make this right.

How GetHuman5962065 fixed the problem

We are waiting for GetHuman5962065 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bluebird by American Express's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bluebird by American Express

Report Fraud issue
Reported by GetHuman5962065
Apr 15th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 2807 others
0 customers following this

Timeline

GetHuman5962065 started working on this issue
Apr 15th 1:33am