I purchased a Bluebird Amex Debit Card at Walmart on Friday, *********. I attempted to...

GetHuman-muptonp's customer service issue with Bluebird by American Express from September 2020

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The issue in GetHuman-muptonp's own words
I purchased a Bluebird Amex Debit Card at Walmart on Friday, *********. I attempted to register it several times that day, Saturday, *********, and Monday morning, *********. **On ****, I thought I had everything right. I clicked submit and a message popped up indicating something is not correct with user name and password with info about password criteria. My password met the criteria. Then another pop up message said Account Locked. I called Customer Service numerous times to get account unlocked. The CS choices were Existing Customers press *. To activate card, press **Press * Enter Social Security number. Did that and automated system said SSN not recognized. Enter Account No. Automated system said no record of account...**I tried to register my account again * times this morning, Monday, ********* from approximately *:** to *:** a.m..**Everything was fine or so I thought. I clicked Submit and pop-up message said we couldn't verify your address. Please enter a valid address. No P.O. Boxes, and two others not applicable to me. FYI, when I entered the data in the appropriate field, the address was not recognizes, cliick override, which I did. On Submit page, pop-up message said Address not recognized, click submit to verify. Same pop-up message appeared.**I have had the same UPS Store Street Address with a Private Mail Box since ****. All mail and packages are delivered to that address. USPS, Fedex, and UPS deliver to that address. They don't deliver to P.O. Boxes.**All of my mail goes to UPS Store PMB, including utility bills, bank and credit card statements, and CA DMV.**My residential address has not and will not be activated. It is a matter of privacy, security, and convenience.**DMV, PGE, and my bank and credit unions use my mailing address and keep my residential address in my account info.**My mailing address is:*Michael C Upton***** El Camino Real *** (or if required) PMB ****Atascadero, CA *******My cell phone number is ***-***-****. **This matter needs to be resolved ASAP. Not having phone access to a live CSR is a huge problem. Internet reviews indicates major problems with long wait times and dropped calls after ** hour holding. There there needs to be Customer Service system with a live agent. The automated system does not provide an option to talk with an agent. Phone Customer Service for Verizon, Bank of America, Auto Club, my medical clinic etc. have an option for call back so customers won't experience long wait times.**I am a senior citizen and never had such difficulty in recent years.i,

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Bluebird by American Express

Customer service issue
Reported by GetHuman-muptonp
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2327 others
0 customers following this

Timeline

GetHuman-muptonp started working on this issue
Sep 28th, 2020 2:02pm

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