I transferred money to my daughter bluebird account from my bluebird account on ***** a...

GetHuman1693786's customer service issue with Bluebird by American Express from December 2018

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The issue in GetHuman1693786's own words
I transferred money to my daughter bluebird account from my bluebird account on ***** at approximately **:**pm CST. She was able to accept the funds. Bluebird was doing a system update around the same time that we were not aware of. She went to an ATM that we use regularly at a local back Called Associated Bank to withdraw the ***.** dollars. she got a message twice on the ATM that the transaction could not be completed and was cancelled, NO FUNDS WERE DISPENSED. However the transaction on the Bluebird end is showing completed and the funds removed. The bank has been contacted and incident number *************A** with Associated Bank in Peoria, Il . They have verified that that the fund were not dispensed from the ATM and I need to know when the funds will be posted back to my daughters account. She has made multiple call to your customer service department to be hung up on and placed on eternal hold. This is unacceptable. Please contact the bank at *** *** **** to assist us with getting the money returned as that is our bill money. **thanks you
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Bluebird by American Express

Customer service issue
Reported by GetHuman1693786
Dec 5th, 2018 - 2 mons ago
I have an issue with Bluebird by American Express too
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Seen by 3 customers so far
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GetHuman1693786 started working on this issue
Dec 5th, 2018 10:05am