Bluebird definitely not trying to give back my money stolen from my account

GetHuman1352658's customer service issue with Bluebird by American Express from November 2018

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The issue in GetHuman1352658's own words
My card has been compromised and have not heard from the investigator they said * days and it is going on day * now. ... My bluebird card has been compromised and I'm out $***. No one's called me after they said an investigator would. I believe I found the fraudulent website using American Express home page as a cover page. I want to know how long my money gonna be in limbo. Account was hacked.
I am in Austin away from home working and have no money. My phone getting shut off tomorrow and I'm screwed.
I want to be reimbursed my money and speak to investigator asap
I follow there rules and protocol. I would never give anyone my info.
Called and called and been patient.
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Bluebird by American Express

Customer service issue
Reported by GetHuman1352658
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 56 customers so far
Similar issue to 847 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman1352658 started working on this issue
Nov 10th, 2018 3:41am
GetHuman1352658 indicated the issue is not fixed yet.
Nov 10th, 2018 3:41am

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