Unauthorized transaction. A former yearly subscription for an anti-virus program for a...

GetHuman-bigmissb's customer service issue with Bluebird by American Express from May 2018

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The issue in GetHuman-bigmissb's own words
Unauthorized transaction. A former yearly subscription for an anti-virus program for a computer I no longer use, and I do not have a way to contact the anti-virus company. How can I block them from debiting my account? I want a refund of the $**.**. I've called the AmEx Bluebird customer service several times (and saying "I want to speak to a person") and all I get is roundabout automation. Also, there is no online help for refunds* it's not even a topic in "Frequently Asked Questions." Surely, I am NOT the only person who is getting funds automatically withdrawn from an unauthorized source. It's frustrating, having money taken from me and AmEx "customer service" is useless.
GetHuman-bigmissb did not yet indicate what Bluebird by American Express should do to make this right.
I have an issue with Bluebird by American Express too
How GetHuman-bigmissb fixed the problem
Somehow I got thru and talked to a real live person, a supervisor. A miracle, lol. She advised that next time, press the key for "stolen or lost cards" to access a real live person.
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Bluebird by American Express

Customer service issue
Reported by GetHuman-bigmissb
May 1st, 2018 - a yr ago
I have an issue with Bluebird by American Express too
Fixed
GetHuman-bigmissb shared how to fix
Seen by 3 customers so far
Similar issue to 4074 others
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Timeline
GetHuman-bigmissb started working on this issue
May 1st, 2018 6:43am
GetHuman-bigmissb indicated the issue is not fixed yet.
May 1st, 2018 6:45am
GetHuman-bigmissb confirmed the issue is fixed. Hooray!
May 4th, 2018 8:03am