Non functional Mcleland Winston Fireplace

GetHuman4277307's customer service issue with BlueStem Brands from January 2020

Help with my BlueStem Brands issue
The issue in GetHuman4277307's own words
Operate via program time and without throwing breaker* a short run time. ... Mcleland Winston fireplace i purchased via fingerhut with product code (*NPWPV*******) only runs a short time* doesn't operate through the set time (*hrs) and also throws the breaker. Also would like a customer operating manual along manufacturing warranty details. Fingerhut didn't help and not at customer friendly.
Frustrated because fingerhut had NO! Product knowledge, customer operational manual and horrible customer service.

GetHuman4277307 did not yet indicate what BlueStem Brands should do to make this right.

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BlueStem Brands

Electric fireplace
Customer service issue
Reported by GetHuman4277307
Jan 21st, 2020 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 5 others
0 customers following this
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Timeline

GetHuman4277307 started working on this issue
Jan 21st 10:33pm
GetHuman4277307 indicated the issue is not fixed yet.
Jan 29th 5:36pm
GetHuman4277307 shared this issue with your circles on Google+
Jan 29th 5:37pm
GetHuman4277307 indicated the issue is not fixed yet.
Jan 29th 5:44pm
GetHuman4277307 indicated the issue is not fixed yet.
Jan 29th 5:47pm