i have a patient with * letters in her Subscriber id * when i try to call and get a pre...

GetHuman738310's customer service issue with Blue Cross Blue Shield from June 2018

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The issue and preferred resolution, in GetHuman738310's own words:
i have a patient with * letters in her Subscriber id * when i try to call and get a preauthorization for her procedure it can not be found.
I trust that Blue Cross Blue Shield will make this right and come up with a resolution that is fair.
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Blue Cross Blue Shield

Customer service issue
Reported by GetHuman738310
Jun 1st, 2018 - 21d ago
I have an issue with Blue Cross Blue Shield too
Not resolved
Seen by 1 customer so far
Similar issue to 633 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman738310 started working on this issue
Jun 1st 1:56pm