I have a hospital bill that says insurance co denied claim, and I would like to know why

GetHuman636107's customer service issue with Blue Cross/Blue Shield (IL) from April 2018

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Account name, Policy/member number, Billing address, Account phone number, Account email, and Social Security number
GetHuman636107's next move: have a Blue Cross/Blue Shield (IL) rep call.
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The issue and preferred resolution, in GetHuman636107's own words:
The problem I ran into: I have a hospital bill that says insurance co denied claim, and I would like to know why
I trust that Blue Cross/Blue Shield (IL) will make this right and come up with a resolution that is fair.
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Blue Cross/Blue Shield (IL)

Customer service issue
Reported by GetHuman636107
Apr 27th, 2018 - 3 mons ago
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Timeline
GetHuman636107 started working on this issue
Apr 27th 11:06pm