Our medical facility has received a check from BCBS GA with no patient identifying info...

GetHuman915608's customer service issue with Blue Cross Blue Shield (GA) from July 2018

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The issue in GetHuman915608's own words
Our medical facility has received a check from BCBS GA with no patient identifying information. I need to speak to an agent to help me identify the patient on the check you sent. I don't have the patient's ID number so I can't get past the telephone answering service to speak to an agent. Please give me a phone number to speak to an agent without having to enter a patient ID number, as it is not provided to us on the BC EOB. Thank you.
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Blue Cross Blue Shield (GA)

Customer service issue
Reported by GetHuman915608
Jul 25th, 2018 - 10 mons ago
I have an issue with Blue Cross Blue Shield (GA) too
Not resolved
Seen by 2 customers so far
Similar issue to 11 others
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Timeline
GetHuman915608 started working on this issue
Jul 25th, 2018 3:23pm