My account got banned for no reason and I don’t know what to do

GetHuman5443350's Hacked Account issue with Blizzard from November 2020

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Before contacting them, items GetHuman5443350 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5443350's own words
I haven’t play Blizzard games for long time but I use to be addicted to Blizzard games.**Today I downloaded Hearthstone on my iPad and try to log back to my old account.**I only have * email for gaming and I always use that to login to Battle net**But when I try it today it says cannot found the account.**I immediately realized my account got hacked and someone changed my email.**I couldn’t recovery my account by myself because I didn’t have Authenticator with my account.**So I contact support and submit ticket, the issue ID***********GM Saitorsi replied in email and I follow the instructions to reset my password.**I thought the problem is solved and I can log back with my email again**But when I hit the login button it says my account got banned.**I try to submit another ticket to tell the problem but it says I reach maximum active tickets**The support email was sented with this address: *****@***.com, so I guess I Can’t reply it either.**Now, I still cannot log back to my account and I can’t tell the problem to blizzard. ***I feel helpless and don’t know what to do.***I guess the hacker use my account to cheat and might be that’s the reason I got banned.**But what can I do about it ? , I never shared my account to anyone before, the only mistake I did is forgot to have authenticator.**Please help, I don’t want to lost my account that I spend lots money in it.

GetHuman5443350 did not yet indicate what Blizzard should do to make this right.

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Blizzard

Hacked Account issue
Reported by GetHuman5443350
Nov 8th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 3522 others
0 customers following this

Timeline

GetHuman5443350 started working on this issue
Nov 8th, 2020 9:42am