Blizzard Customer Service Issues

Archive 23

The following are issues that customers reported to GetHuman about Blizzard customer service, archive #23. It includes a selection of 20 issue(s) reported January 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
In October, my husband and I decided to take advantage of the World of Warcraft retail offer to level a character to [redacted]. However, when we both clicked to redeem the offer simultaneously, my game glitched while his displayed a golden icon on the character screen to proceed with choosing a character to level up. Unfortunately, even after reaching out for assistance, I was informed that my offer had expired. Both accounts were activated on the same day and time before the offer ended. I am hoping to receive help to resolve the issue as the previous moderator was unhelpful and unkind in handling the situation. I am eager to speak with a different representative.
Reported by GetHuman4226004 on Thursday, January 9, 2020 2:47 PM
I used a 3rd party DPS bot briefly without fully understanding it and got suspended for 6 months in World of Warcraft. I regret my curiosity and am eager to rejoin my friends when the new patch releases. I promise to never repeat this mistake as I value the game and my account too much to risk it.
Reported by GetHuman-branbull on Thursday, January 9, 2020 6:32 PM
I recently changed my druid's specialization from feral to restoration in WoW Classic on the Herod server. I've respecced twice before without any issues, but this time the 5 points in Improved Healing Touch are not functioning correctly, even though I have Nature's Swiftness unlocked. The restoration build won't be effective without Improved Healing Touch, and I'm receiving complaints about my healing speed. I'm experiencing a bug that's preventing me from casting faster, and I need assistance to resolve this issue.
Reported by GetHuman-jimjimla on Thursday, January 9, 2020 8:40 PM
I have two emails associated with my World of Warcraft account. Initially, I used [redacted], but when everything moved to Battlenet, I primarily used that email. My Diablo 3 game is linked to [redacted], but I can no longer access that email. Is there a way to switch the account to my current email, [redacted]? I am unable to reset the password for the Yahoo account. My Battlenet ID is Valerian#[redacted]. Additionally, I am having trouble with the security question as it repeatedly asks me the same question, and I don't have the answer.
Reported by GetHuman-ahurd on Thursday, January 9, 2020 11:12 PM
Today, at approximately 2 am GMT+1, both of my WoW Classic accounts were banned for allegedly engaging in "abuse of economy," specifically related to real-money trading (RMT) or selling gold. My Battle.net tag is Snurkh#[redacted], and I've been an active Classic player since launch. It seems to be a misunderstanding because I've always played by the rules. My guildmaster mentioned a similar incident with his friend, whose suspension was eventually lifted. I am puzzled by the accusations as I have never participated in any gold or item selling transactions. I prefer to earn my resources through gameplay and strongly oppose RMT. I am simply seeking to have my suspension(s) removed, as I firmly believe I have not violated the Terms of Service or Community guidelines in any way.
Reported by GetHuman-snurkh on Saturday, January 11, 2020 1:56 PM
I need to correct the ownership name on my account, which has been incorrect since merging with my family member, my brother. The incorrect name is causing issues with transferring my character created on July 21st, [redacted]. This has put my progress at risk, as I cannot afford to maintain two separate accounts due to some ongoing issues. Despite reaching out to Manager Jason for assistance, I have not received a satisfactory solution. If I had been aware of the correct account name, I could have avoided this situation. Now, I am facing the loss of six months worth of progress due to the unhelpful responses from customer support. I am willing to provide any necessary identification to resolve this issue. Thank you for your help with this matter.
Reported by GetHuman-mikaelbe on Tuesday, January 14, 2020 7:20 PM
Yesterday, I submitted a request to recover my old World of Warcraft account, which I created back in the mid-2000s. I had lost access to my email and phone number, and the account had an authenticator added over 10 years ago. A helpful gamemaster linked my account to a new email I provided, but when I tried to log in, it still asked for the authenticator code, which I couldn't retrieve since I no longer have the old phone number associated with the account ([redacted]). Fortunately, I was able to reset my password and now have access to my account through a new email and password. However, I would like to update the phone number associated with the account to my current one, [redacted], so I can set up the authenticator and fully enjoy playing again. I look forward to diving back into the World of Warcraft universe once more. Sincerely, P. Gaber
Reported by GetHuman-phillsel on Tuesday, January 14, 2020 9:30 PM
While running a horrific vision on my character Shreddedit-Illidan, I encountered an issue. Despite not completing the first corrupted book quest, I found myself in the drag in Orgrimmar. When I tried to use a healing orb before engaging any enemies, I was unable to do so because the game mistakenly indicated that I was in combat. Although I managed to defeat the big boss with only 5% sanity remaining, I was later informed I was in combat for 15 seconds without any enemies attacking me, leading to a failed mission. As a result, I lost [redacted] coalescing visions and now have to wait a week to continue the quest line. Is there a way to receive a refund for the coalescing visions or address this issue promptly? Waiting a week due to a bug is frustrating, especially when I was eager to explore more content.
Reported by GetHuman-greyste on Wednesday, January 15, 2020 11:04 PM
On December 16, [redacted], I used my wife's debit card to buy one month of World of Warcraft. Later, I attempted to remove her card from the payment methods, but my Mastercard was set as the default. When I tried to delete her card, a message warned me that removing it would cancel my subscription. As my card was the default, I assumed Blizzard wouldn't charge my wife's card in the next cycle. Yet, on January 16, [redacted], Blizzard withdrew $15.89 from my wife's card, causing an overdraft and a $25 fee. I'm puzzled as to why they charged a non-default card and request a refund for that amount and the overdraft fee. I appreciate WoW and have always paid without issues. I hope Blizzard can rectify this, so I can remain a happy customer. Thank you, Darren B.
Reported by GetHuman4261413 on Friday, January 17, 2020 1:18 PM
Hello, I am writing to express my concern about my account suspension and the lack of information provided. It has been a few hours since I received the email, and I have not received a response yet. The email mentioned an account name, WOW#1, which I do not recognize as my own. I have been playing World of Warcraft Classic on both the Thunderfury and Kurinnaxx servers. If you reviewed my account, it was likely on the Kurinnaxx server. A friend from the Alliance faction on Kurinnaxx server supported me by gifting me gold for gear and mounts. He sent me 50g when I started as a rogue and 100g when I reached level 40. I have since earned 175g from selling herbs, elemental earths, and flame sacs. I want to clarify that I have not engaged in any gold buying or selling activities. If I had, my gold amount would be much higher than 175g. Although the email mentioned that appeal responses were discretionary, I kindly request a reassessment of my account to address any mistaken suspicions of gold trading. I am willing to provide Discord chat logs as evidence of the gold gifts from my friend if needed. Thank you.
Reported by GetHuman-picklehe on Saturday, January 18, 2020 3:18 AM
My spouse left, taking the computer with my World of Warcraft installed. I tried to reinstall it on my old computer, but realized the SMS authenticator was connected to my old work phone, which I no longer have. I'm struggling to prove my identity without the necessary documents due to a recent theft incident. Despite providing detailed information, I'm facing challenges with the verification process. Blizzard support requested a photo ID, to which I submitted my birth certificate, only to be informed they need documentation for minors. The account in question is [redacted] Your assistance in removing the SMS authenticator is greatly appreciated so I can resume playing.
Reported by GetHuman-paradyms on Monday, January 20, 2020 7:35 PM
Yesterday, I attempted to access my account 'fishloveweed' on the European server using my email address "[redacted]". Initially, I was logged in but prompted to undergo a security check. Unfortunately, I encountered an issue because Google wouldn't allow access to my email address, hindering the verification process. Later on, I tried to contact battlenet for support through live chat but was informed that my password was incorrect. This is perplexing as I had successfully logged in with the same password just an hour prior. Furthermore, I was asked for a security code that I couldn't obtain. Within this account, I have accumulated [redacted] gold, engaged in over [redacted] hours of gameplay in battlegrounds, and have made donations using the phone from which I am currently sending this email. I kindly request assistance in verifying my ownership of this account. I play hearthstone daily and would be devastated to lose the significant progress I have achieved. Awaiting your response, "fishloveweed"
Reported by GetHuman-vasilaki on Wednesday, January 22, 2020 9:02 AM
I am reaching out with a concern I need assistance with. Recently, I received an email at [redacted] regarding changes to my account, but I have never associated this email with my Blizzard or Battle.net account. The only email linked to my account should be [redacted] I am concerned that my account might be compromised as the balance in my account doesn't match my records. I have since made changes to my account profile by adding my phone number on January 23, [redacted]. The account is currently inactive, but there are still funds in it. I would appreciate it if someone could reach out to me to address this issue promptly. Thank you.
Reported by GetHuman-rxrnd on Thursday, January 23, 2020 8:52 PM
In the short time I've played, I've found it incredibly frustrating facing scenarios where I could have outplayed my opponent but couldn't due to framerate drops or latency spikes. I've tried everything to improve performance on my PC: updating my graphics card, clearing cache files, adjusting graphics settings, using standby list cleaner, setting game priority, and more. Nothing has helped, even playing at a resolution of 800x600. To make matters worse, I bought the Battle Pass edition for $86, only for it to be discounted by $20 the next day. I'm seeking a refund to purchase it on Xbox and actually enjoy the game. If a refund isn't possible, I'd at least like a credit for the price difference.
Reported by GetHuman-phosler on Thursday, January 23, 2020 9:38 PM
I need help accessing my Blizzard account. I am locked out of my old email ([redacted]) because I forgot the password and answered security questions incorrectly, resulting in being banned from my email. Additionally, I had the authenticator app on my old phone, but I broke it and now have a new number (+47 [redacted]1) instead of the old one (+47 [redacted] 58 [redacted]). I can't remove the authenticator without the code, and I have tried to no avail. I am being charged for my WOW subscription, but I can't access or cancel it. I own multiple Blizzard games and cannot create a new account. Please assist me in resolving this issue as I am frustrated by the financial implications.
Reported by GetHuman-madsespe on Monday, January 27, 2020 12:23 PM
I have encountered difficulties while attempting to contact your support number, and the chat function refers me to the community for assistance. This shift of customer service responsibility onto customers is akin to self-checkout machines at supermarkets. Despite acknowledging the excellent quality of your games, I am disappointed by the current state of customer service. For over a year, I have been unable to access Hearthstone on my phone due to the complex process and the inability of the automated system to resolve my issue. Regarding my specific issue, I am frustrated by the fact that I am unable to login to Hearthstone on my phone as the authentication program remains linked to my old device that I no longer possess. Although I have attempted to set it up on my new phone, it continues to require the use of the previous one. I seek to permanently disable this authentication program, as I would rather face a security risk than continue with this inconvenience. Since I no longer use Wow, I am solely concerned with resolving this matter regarding the authentication program. Kindly guide me on the steps to take and any additional information you may require.
Reported by GetHuman-torcroni on Wednesday, January 29, 2020 5:00 PM
I accidentally deleted my authentication app on my phone. When I reinstalled it, I was prompted for a serial number and restore code which I don't have. I reached out to customer service, but they are unable to remove the authenticator due to a discrepancy in my name. Previously, I was Karen Domec, and now I go by Karen Smith (Smith being my birth name). They are requesting documentation showing my maiden name was granted back to me in my divorce. The situation is complex as my name legally changed to Jolie in my 20s. Although my divorce papers acknowledge the name Jolie, my Social Security card reflects my birth name, Smith. It's frustrating that I may need to provide all this personal information just to remove the authenticator.
Reported by GetHuman4314658 on Friday, January 31, 2020 7:35 PM
I submitted ticket #US[redacted]0 three days ago about a glitch in the quest "Harnessing the Power" in Azeroth. Despite completing the essence infusion and possessing the necessary item, my Heart Necklace UI remains broken, preventing progress. Support initially advised dropping and retrying the quest, a step I had already taken before seeking assistance. Upon reopening my ticket to report the issue persisted, response times have continually increased from 24 hours to now over two days, leading to significant frustration. I recall a time when timely support was available from Blues, making the current experience all the more disappointing. I am seeking a refund for the time lost dealing with this issue, as it has impeded my gameplay goals. Additionally, I tested the process on another character successfully to rule out any mistakes on my end and have documented the situation with screenshots.
Reported by GetHuman-luckyrwe on Saturday, February 1, 2020 10:58 PM
While playing Classic WoW in a Warsong Gulch game, I received a message supposedly from Blizzard warning about illegal transactions and requesting verification through a website. Feeling the urgency, I unwittingly entered my information on the phishing site. My original email linked to the account is [redacted], and my Battletag is Stevenownz#[redacted]. I am willing to provide ID verification if necessary.
Reported by GetHuman4321384 on Monday, February 3, 2020 6:47 AM
A friend suggested I revisit World of Warcraft, a game I used to play but haven't in years. Since then, I've changed my phone number, upgraded to a new iPhone, and moved to a new address. The account was initially set up by my ex-girlfriend, so the name doesn't match, but my last name is on all the billing statements. Blizzard won't remove the authenticator from the account, so I'm stuck. What should I do now?
Reported by GetHuman-sacredri on Monday, February 3, 2020 6:53 PM

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