I have been hacked several times and the password changes, regardless of difficulty, ar...

GetHuman4005462's Hacked Account issue with Blizzard from December 2019

Help with my Blizzard issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4005462's own words
I have been hacked several times and the password changes, regardless of difficulty, are worthless. The physical authenticator has also proven worthless, as it has been hacked. The online authenticator has also been proven worthless, as it has been hacked.**I have one last thing that I can do. I have a new email address that is not linked to my computer. If that is hacked, then the problem has to be with BLIZZARD. Someone has hacked them to the point that all our secure information is like a phone book to these criminals.**I want to try one more time to secure my account, as outlined above. That email address will not be on my computer. I will use it for nothing but BLIZZARD. We will reestablish the online authenticator with all new updates.**If that does not work, I want BLIZZARD to come up with a quick fix for this issue that does not require days or more of the users time. I and those like me would like to know if any progress is being made on arresting the criminals as well.

GetHuman4005462 did not yet indicate what Blizzard should do to make this right.

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Blizzard

Hacked Account issue
Reported by GetHuman4005462
Dec 25th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3656 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman4005462 started working on this issue
Dec 25th, 2019 12:30am
GetHuman4005462 shared this issue with friends on Facebook
Dec 25th, 2019 12:30am