Want to refund new COD MW, I am being denied because I "played the game too long", howe...

Want to refund new COD MW, I am being denied because I "played the game too long", however a substantial amount of my time was spent waiting to connect to online servers the first day, then downloading shaders, both of which you have to have the game open to do. Then they are saying because I "played too much" I can't refund it according to the policy. In reality I didn't play the game many times, and a lot of my time was just waiting with the game open, which was unavoidable. This is on top of the myriad of issues with the game itself and how it differed from all prevous COD experiences that made me really dislike the game. **I just need to talk with an actual person with a reasonable common sense at this company of greed. My support ticket was met with numerous automated responses and then a rude GM not even talking with me and just saying all sales are final no exceptions