Need help with Authenticator and SMS protect change

GetHuman-inajdbg's customer service issue with Blizzard from April 2019

30 views | 2924 similar | 0 following
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The issue in GetHuman-inajdbg's own words
I was trying to log into my account but I realised that my authenticator was gone and I changed my telephine number without considering the sms confirmation. ... My telephone has removed my Blizzard Authenticator and now I cant log in my account.*I need help changing my SMS number so I can restore it myself. I saw that you need my personal ID, but I dont have personal data in my accaunt, so I dont see how my ID will help you at all. Please adress my issue so I can play the games I bought. I can tell you stuff from my accaunt that only I can know, like character names or secret question anwser. Please contact me as soon as possible.
This is especially frustrating because to fix my issue I have to give away personal info that isn't even in my account data.
They could make this right by changing my sms protection number to the following "**********".
I tried everything but giving away personal data like my ID, because i see no point in it.
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Blizzard

Blizzard SMS protect
Customer service issue
Reported by GetHuman-inajdbg
Apr 7th, 2019 - 3 years ago
Fixed
Seen by 30 customers so far
Similar issue to 2924 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-inajdbg started working on this issue
Apr 7th, 2019 6:35pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 7:19am
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 7:20am
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 7:35am
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 9:27am
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 12:04pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 12:05pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 8th, 2019 4:09pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 9th, 2019 12:41pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 9th, 2019 12:42pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 9th, 2019 12:42pm
GetHuman-inajdbg indicated the issue is not fixed yet.
Apr 9th, 2019 12:44pm

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