My friend has not been able to access their account on Overwatch for months now, and we...

GetHuman-seenopen's customer service issue with Blizzard from February 2019

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The issue in GetHuman-seenopen's own words
My friend has not been able to access their account on Overwatch for months now, and we have tried to test it under the glass test and made sure all of the internet connections are up and good. And the internet they have supports every other game except for Overwatch. I would ask you please, check to see if their is something wrong with either the ps* account(which I understand isn't really too much in your power without consent from the owner) or blizzard account. I only ask because it is a looming problem and we honestly have tried it all. Please email at your best time. The accounts name is Lazyzumz. Thank you and I hope you mail me back soon.
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Customer service issue
Reported by GetHuman-seenopen
Feb 17th, 2019 - 8 mons ago
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Feb 17th 8:19pm