Cannot get on to play game. Have reloaded Wow and have the same issue. I sign in, put w...

GetHuman1905272's customer service issue with Blizzard from January 2019

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The issue in GetHuman1905272's own words
Cannot get on to play game. Have reloaded Wow and have the same issue. I sign in, put wow code in, it takes me to WOW screen. States it is not finished but I can play. Update or whatever is loading stays at **.** GB and is at *.**MB. Play is blue, notice comes up Wow is ready to play. I click play, my mouse freezes, everything freezes and I have to manually **** my computer down. I have been doing this for a few days. I bought a new mouse and keyboard to try and fix. Have uninstalled WOW and reloaded? Now I would like you to please take a look from your side. So frustrated. Thank you for your support and helpfulness on this problem.
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Blizzard

Customer service issue
Reported by GetHuman1905272
Jan 5th, 2019 - 4 mons ago
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GetHuman1905272 started working on this issue
Jan 5th 8:36pm