Bought call of duty black ops *. Game gets terrible frame rate and freezing.*I tried th...

GetHuman-omnirusa's customer service issue with Blizzard from November 2018

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The issue in GetHuman-omnirusa's own words
Refund purchase ... Bought call of duty black ops *. Game gets terrible frame rate and freezing.*I tried the automated refunding process but it says I have played it to much. I only tried to get it to work for ** hour and did * tutorial and played in part of * multiplayer match. It gives an option to dispute it with their customer service however...*Blizzards own customer service portal requires verification that I am the account holder, with the only option being sending a text message to my phone number. However when trying that it says it fails and to try a different verification method. However it is the only method given as a choice.
They made it impossible to verify I am the account owner to actually be able to open a support ticket.
Refunding the purchase.
Been a customer of blizzard since WoW originally came out. Bought overwatch and loved, spent plenty on hearthstone. One game was a swing and a miss for me and shouldn't have such an issue trying to refund a purchase.
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Blizzard

Black ops *
Customer service issue
Reported by GetHuman-omnirusa
Nov 29th, 2018 - 9 mons ago
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Timeline
GetHuman-omnirusa started working on this issue
Nov 29th, 2018 1:04am
GetHuman-omnirusa indicated the issue is not fixed yet.
Nov 29th, 2018 1:06am