I recently logged into Battlenet for the first time in a couple months to find out that...
GetHuman-humilis_'s customer service issue with Blizzard from November 2018
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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-humilis_'s own words
I recently logged into Battlenet for the first time in a couple months to find out that, for some reason, my account had the security authentication app feature set up. After turning off this feature through the website, I logged in and launched Overwatch, only to find that someone had been playing on my account and had scored a bunch of achievements and prizes in my name, racked up time and wins on characters I rarely play as (namely Genji), and even ranked and leveled me up. I know this sound like on unusual request, but would it be possible to roll back my progress from the past couple months, say back until August at some point? I just feel weird playing on an account with progress that I personally did not earn and it just doesn't feel right that I'm at a level and rank that I didn't work for myself.
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