I recently logged into Battlenet for the first time in a couple months to find out that...

GetHuman-humilis_'s customer service issue with Blizzard from November 2018

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The issue in GetHuman-humilis_'s own words
I recently logged into Battlenet for the first time in a couple months to find out that, for some reason, my account had the security authentication app feature set up. After turning off this feature through the website, I logged in and launched Overwatch, only to find that someone had been playing on my account and had scored a bunch of achievements and prizes in my name, racked up time and wins on characters I rarely play as (namely Genji), and even ranked and leveled me up. I know this sound like on unusual request, but would it be possible to roll back my progress from the past couple months, say back until August at some point? I just feel weird playing on an account with progress that I personally did not earn and it just doesn't feel right that I'm at a level and rank that I didn't work for myself.
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Customer service issue
Reported by GetHuman-humilis_
Nov 2nd, 2018 - a mon ago
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Seen by 4 customers so far
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GetHuman-humilis_ started working on this issue
Nov 2nd 6:46am