I can't seem to log into my account. When I try to log in, it's asking me for an authen...

GetHuman-jyosh's customer service issue with Blizzard from October 2018

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The issue in GetHuman-jyosh's own words
I can't seem to log into my account. When I try to log in, it's asking me for an authenticator which I have never used on this account and never once been asked for before and the SMS protect verification option is an old phone number that I hadn't changed yet. I am effectively locked out of my account and I don't understand why. I've always used the email verification, where a code was sent to my email but suddenly today it's asking me for a authenticator? I have no idea what is going on. It would be nice if you could send a code to my email to help me log in.
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Customer service issue
Reported by GetHuman-jyosh
Oct 19th, 2018 - 24d ago
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GetHuman-jyosh started working on this issue
Oct 19th 4:21pm