I can't seem to log into my account. When I try to log in, it's asking me for an authen...

GetHuman-jyosh's customer service issue with Blizzard from October 2018

958 similar
0 following
Help with my Blizzard issue
First: share to improve GetHuman-jyosh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jyosh's next move: go to the Blizzard help center.
Blizzard doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jyosh will want to follow the link below to head to their help center. We will check on GetHuman-jyosh later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jyosh may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-jyosh's own words
I can't seem to log into my account. When I try to log in, it's asking me for an authenticator which I have never used on this account and never once been asked for before and the SMS protect verification option is an old phone number that I hadn't changed yet. I am effectively locked out of my account and I don't understand why. I've always used the email verification, where a code was sent to my email but suddenly today it's asking me for a authenticator? I have no idea what is going on. It would be nice if you could send a code to my email to help me log in.
GetHuman-jyosh did not yet indicate what Blizzard should do to make this right.
I have an issue with Blizzard too
How GetHuman-jyosh fixed the problem
We are waiting for GetHuman-jyosh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Blizzard's attention and get better help faster. Tap below to get started.
Having Blizzard issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Blizzard email you?
This email address isn't valid
Follow this issue
See how GetHuman-jyosh fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jyosh
Oct 19th, 2018 - 3 mons ago
I have an issue with Blizzard too
Not resolved
Seen by 5 customers so far
Similar issue to 958 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jyosh started working on this issue
Oct 19th, 2018 4:21pm