Long story short I guess my account got hacked during the time I stopped playing for a...

GetHuman-wolfofjl's customer service issue with Blizzard from August 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-wolfofjl's own words
Long story short I guess my account got hacked during the time I stopped playing for a few years due to lack of spare cash and I'm wanting to get my account back up but even though my ticket said it got bumped up to higher powers still no reply since last night and I don't feel comfortable doing a web ticket because I don't want to send a photo of my id since my account got hacked I don't want to risk my identity as well
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Blizzard

Customer service issue
Reported by GetHuman-wolfofjl
Aug 26th, 2018 - 4 mons ago
I have an issue with Blizzard too
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Seen by 3 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-wolfofjl started working on this issue
Aug 26th 2:28pm
GetHuman-wolfofjl indicated the issue is not fixed yet.
Aug 26th 3:44pm
GetHuman-wolfofjl confirmed the issue is fixed. Hooray!
Aug 26th 3:44pm