Hello Blizzard.*On the **th of July I made a battle.net account, downloaded the battle...

GetHuman-lukewatc's customer service issue with Blizzard from August 2018

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Hello Blizzard.*On the **th of July I made a battle.net account, downloaded the battle.net app , and installed Overwatch during the free weekend .By the time the game had finished installing the free weekend had already ended, but I did not know that. I opened the game by pressing play, then the screen went black, and then the video came up with the gorilla guy(sorry I don't remember his name!)and after I watched that the screen came up which said "connecting" with the loading symbol. After about **-** seconds of that, a message came up which said "SORRY WE WERE UNABLE TO LOG YOU IN". and below that "TIME OUT COMMUNICATING WITH BLIZZARD SERVICES". Because I assumed that is was just because the free weekend had ended, I bought the Overwatch game cd from Ebay. After I installed it(after un-installing the free weekend version) I got the exact same problem.I have tried many "fixes" from the Overwatch forums like flushing my DNS, re-connecting my WiFi router, using an Ethernet connection and re-installing the game. Nothing worked. A few interesting notes: when the game started installing, within about * minutes, the downloading meter when to about **%,then it said "uh oh , looks like you lost your internet connection. please check your computer and try again." My internet connection was and is fine, so I'm a little confused about that, because the game continues installing, but it went really slowly. Also, as the screen came up in-game that said "connecting", there was no place for me to press cancel on the screen (like I've seen on my friends computer).*This is a video from someone else of the exact same problem that I have:**https:**www.bing.com*videos*search?q*time*out*communicating*with*blizzard&&view*detail&mid****DF*A*DC*B**E*A******DF*A*DC*B**E*A***&&FORM*VRDGAR**So if you could, I would really appreciate your help!*In-Need-Of-Help-Gamer.
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Customer service issue
Reported by GetHuman-lukewatc
Aug 19th, 2018 - a yr ago
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GetHuman-lukewatc started working on this issue
Aug 19th, 2018 4:44pm
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Nov 9th, 2018 10:15pm
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Nov 9th, 2018 10:15pm